Contact our Bab al-Louq planning desk
Tell us your travel dates, must-see sites, and mobility needs. We reply with a outline before you purchase a route pack.
Office and hours
Visit or mail our downtown office at 22 Bab al-Louq Street, Cairo Governorate 11511. Walk-ins are welcome Saturday through Thursday between nine in the morning and seven in the evening; Friday hours shift to eleven until five when Coptic quarter sites adjust staffing. The entrance sits beside a stationery shop with a burgundy awning—look for the MuseumPass plate on the second-floor landing.
Phone +20 2 2395 4820 for same-day hour checks when you are already in Cairo and a gate schedule looks wrong. Email [email protected] for detailed itineraries, invoices, and PDF delivery. We answer most messages within one business day; Ramadan weeks may extend to two days when staff verify evening openings personally.
What to include in your message
List arrival and departure dates, hotel neighborhood or metro stop, party size, and any sites you refuse to skip. Mention children’s ages, wheelchair or stroller needs, and whether you already hired a licensed guide. If you prefer a Coptic-focused day, an Islamic Cairo walk, or a Tahrir museum block, say so—we match you to the correct plan tier on our pricing page.
We never ask for passport copies in the first email. Payment details arrive only after you approve a written scope.
After you submit the form
Yusuf Hanna or Leila Mansour acknowledges receipt, asks clarifying questions if your dates overlap public holidays, and sends a draft sequence with estimated walking minutes. When you confirm, we issue a VAT-compliant receipt with ETA number 794-682-153 and deliver the final PDF plus Arabic driver cards.
Directions from Sadat metro
Exit Sadat toward Tahrir Square, walk south on Qasr el-Nil Street for twelve minutes, turn left onto Bab al-Louq before the theatre cluster. Maspero station on Line 3 suits clients staying on Gezira Island—take the ferry or taxi bridge hop, then metro one stop if traffic is heavy.
See our Cairo metro access guide for elevator-equipped exits and off-peak timing. Evening consults can extend to sunset route previews when staff walk home through the same lanes you will use.
Response times by channel
Email inquiries through [email protected] receive human replies—not autoresponder bots—with median response under twenty-two business hours. Phone calls answered live Saturday through Thursday nine to nineteen Cairo time go to whoever is on desk rotation; if lines are busy during Ramadan evenings, leave voicemail with travel dates and we call back same day. Walk-ins without appointment wait if coordinators are on Muizz field walks; booking a thirty-minute slot via form guarantees someone with your file open.
Corporate and school group intake
Groups above six travelers should email proposed dates and ratio of adults to students. We issue combined invoices with GAFI registry 508294 visible for finance departments. Risk annotations for Khan el-Khalili intersections satisfy many international school trip policies. Documentary crews attach permit numbers so location sheets respect government filming windows near Al-Hussein.
Accessibility requests
Wheelchair users should mention stair counts they cannot attempt—we reroute away from Ibn Tulun minaret and Bab Zuweila climbs by default unless you specify otherwise. Stroller widths above seventy centimeters trigger metro appendix warnings about Mar Girgis escalator outages. Hearing-impaired clients receive PDFs with large-type hour tables suitable for print.
Visiting our Bab al-Louq office
Ring the second-floor bell labeled MuseumPass; elevator is absent so plan stair climb. We offer mint tea during consults but not sales pressure—many clients leave with free outline only. Parking is street-side and scarce; taxi drop on Bab al-Louq recommended.